Nick Forrester - Senior user researcher, GDS

Learning about identity checking across government

Meg Douglas Howie - Service designer, GDS and Nick Forrester - Senior user researcher, GDS, 20 December 2018 - Conferences and events, Research stories

Last month, 18 government organisations came together to talk about user needs around identity checking. Learn more about what was discussed, the shared challenges we discovered and how they're being tackled.

User research in government

This blog showcases the projects user researchers are working on across government in the UK.

It's what we're learning and thinking about and a place for us to share case studies and project updates.

Resources

Government Service Design Manual: resources for user researchers

Events and training in the user-centred design community

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