Assessing the user research behind assisted digital support
Posted by:
rubenhuidobro and Ben Carpenter - Inclusive services lead, Posted on:
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Categories:
Assisted digital, Service Assessment
Ben Carpenter and Ruben P. Huidobro work at GDS. Ruben is a user researcher, helping projects across government to do great user research and meet the Digital Service Standard. Ben looks at the guidance and requirements around assisted digital and digital take up. Ben and …