A few months ago, we wrote about the user research panel we’re building for GOV.UK. Since then, a lot of work has been done: we built the panel, the alpha service assessment has been passed, and we’re now going into private …
A Content Strategist and Service Manager making user research infrastructure come to life for GDS.
We’ve been working on a project to build a user research panel for the GOV.UK user research team.
I’ve been working with GDS for several years now. I’ve researched, negotiated, procured and delivered several services for GDS, including a user research lab, an A/V library pilot and – currently in progress – a user research panel.
We produce a lot of video At GDS, we produce at least 200 hours of user research video per month. If participants give their permission, we record their user research sessions in our GDS user research lab, in external labs …
If you're thinking about building a user research lab, here are some important things you should think about and do. And it's not about tech.
When we built our user research lab, we avoided putting white work surfaces in the research space as much as possible. This is because white surfaces glare.
We originally published this blog post about 4 months ago on a makeshift Tumblr, which we used to journal the building of our lab.
This is the viewing room in our new user research lab, filled to the brim with people from across a project team - developers, designers and service managers. In short, everyone involved in making a service for government.
Our first blog post will be published on Thurs 29 May 2014. All being in order, it will be called '5 ways to help user research work well in agile projects' by Leisa Reichelt. Keep in touch. Sign up to email updates …
The smartest labs we’ve seen have their viewing room walls painted dark grey. In choosing wall paints for our own viewing room, we were inspired to do some research. Here’s what we found.
Related content and links
User research in government
This blog showcases the projects user researchers are working on across government in the UK.
It's what we're learning and thinking about and a place for us to share case studies and project updates.
- How we use user research to inform Service Manual guidance
- GOV.UK Notify: a better way for user researchers to send messages
- Conducting remote research with people with access needs
- How we developed a simple user research library at Ofsted
- User Research and COVID-19: crowdsourcing tools and tips for remote research