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Kate Towsey

A Content Strategist and Service Manager making user research infrastructure come to life for GDS.

Getting the right supplier: out with specification documents, in with user needs

Posted by: , Posted on: - Categories: Agile, Case studies, User research infrastructure
User needs not supplier needs

I’ve been working with GDS for several years now. I’ve researched, negotiated, procured and delivered several services for GDS, including a user research lab, an A/V library pilot and – currently in progress – a user research panel.

Making user research A/V content useful: what we've learned and where to next

Posted by: , Posted on: - Categories: User research infrastructure

We produce a lot of video At GDS, we produce at least 200 hours of user research video per month. If participants give their permission, we record their user research sessions in our GDS user research lab, in external labs …

5, 4, 3, 2, 1

Posted by: , Posted on: - Categories: News

Our first blog post will be published on Thurs 29 May 2014. All being in order, it will be called '5 ways to help user research work well in agile projects' by Leisa Reichelt. Keep in touch. Sign up to email updates …