Understanding the needs of service data users
Posted by:
Tingting Zhao, Chris Thomas and Katie John - Government Digital Service, Posted on:
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Categories:
Agile, Analysis, Case studies, Team sport, Tips and techniques
The Service Performance team are working on a tool to give people standardised high-level metrics about all government services in one place. They needed to be able to define user needs for Service Performance throughout the project. Here's what they did.