Chris Thomas

Understanding the needs of service data users

Tingting Zhao, Chris Thomas and Katie John - Government Digital Service, 5 December 2017 - Agile, Analysis, Case studies, Team sport, Tips and techniques

The Service Performance team are working on a tool to give people standardised high-level metrics about all government services in one place. They needed to be able to define user needs for Service Performance throughout the project. Here's what they did.

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