Holly Challenger

How user support ticket analysis shapes what we do on Government as a Platform

Holly Challenger, Daniela Victorino and Amber Westerholm-Smyth, 23 October 2018 - Analysis, Case studies, Research stories

User support tickets can be a valuable source of information for researchers. Here's how we use them to shape what we do on our Government as a Platform products.

How we’re using contextual research to improve GOV.UK Notify

Holly Challenger, 12 June 2018 - Case studies, Research stories, Team sport

Contextual research is about watching your users in the environment where they usually use your product. In this blog post, we talk about how we've used contextual observation to iterate and improve GOV.UK Notify.

User research in government

This blog showcases the projects user researchers are working on across government in the UK.

It's what we're learning and thinking about and a place for us to share case studies and project updates.

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Government Service Design Manual: resources for user researchers

Events and training in the user-centred design community

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