Jennifer Scott - Senior User Researcher, HMRC

Using A/B testing to improve HMRC services

Jennifer Scott - Senior User Researcher, HMRC, 19 August 2019 - Tips and techniques

In this post, Jennifer Scott, Senior User Researcher at HMRC, describes how they use A/B testing to learn about users and iterate services.

User research in government

This blog showcases the projects user researchers are working on across government in the UK.

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