Kate Towsey

A Content Strategist and Service Manager making user research infrastructure come to life for GDS.

One-way glass: what we’ve learned from our London lab friends

Kate Towsey, 7 March 2014 - User research infrastructure, User research lab

One-way glass is transparent on one side but opaque on the other. It's often used in research labs and allows observers to watch participants without being seen.

User research in government

This blog showcases the projects user researchers are working on across government in the UK.

It's what we're learning and thinking about and a place for us to share case studies and project updates.

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Government Service Design Manual: resources for user researchers

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