Louise Petre

The cross-government user research blog is back

Natalie Baron, Nichole Browne - Senior User Researcher, DVSA and Louise Petre, 18 November 2021 - User research

We’re relaunching the user research in government blog

User Research and COVID-19: crowdsourcing tools and tips for remote research

Natalie Baron and Louise Petre, 2 April 2020 - COVID-19, Remote research, Tips and techniques, User research methods

This blog reports on a GDS user research workshop to build a toolbox of remote working tools we can use while COVID-19 is with us. Please do feel free to let us know any other tools you use.

How to use data in user research when you have no web analytics

Louise Petre, 12 March 2019 - Tips and techniques

When we think about the data we hold on our services, the first thing that comes to mind is often website analytics. But there are other valuable and occasionally overlooked types of data that can be really useful to user researchers.

User research in government

This blog showcases the projects user researchers are working on across government in the UK.

It's what we're learning and thinking about and a place for us to share case studies and project updates.

Resources

Government Service Design Manual: resources for user researchers

Events and training in the user-centred design community

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Recent Posts

• Effective communication for researchers: how to listen, observe and speak for impact
• What I learned as a user research course facilitator and what you can gain from it too
• Lessons from the field: an ethnographic approach to understand people’s lived experience
• Lessons from setting up a user research operations function
• Conducting ethical internal research

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