Nick Breeze - Lead User Researcher for Goverment as a Platform, Government Digital Service

How cross-government user profiles of civil servants can help you

Nick Breeze - Lead User Researcher for Goverment as a Platform, Government Digital Service and Jeremy Wyatt, 7 June 2018 - Case studies, Empathy, Uncategorised

We’ve worked with colleagues across government to create a set civil servant profiles. In this post we explain how we created the profiles and how they can help you provide better services within your organisation.

How to get the best out of research agencies

Nick Breeze - Lead User Researcher for Goverment as a Platform, Government Digital Service, 18 February 2015 - Digital inclusion, Tips and techniques

I’m working as a user researcher in the Digital Inclusion team at GDS. Over the past few months, a key part of my work has involved sizing and identifying the characteristics of digitally-excluded service users, and understanding their support needs.

User research in government

This blog showcases the projects user researchers are working on across government in the UK.

It's what we're learning and thinking about and a place for us to share case studies and project updates.

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Government Service Design Manual: resources for user researchers

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