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Assisted digital

Conducting remote research with people with access needs

Ariana Mihoc, 20 May 2020 - Accessibility, Assisted digital, Digital inclusion, Remote research, Tips and techniques, User research

One of the challenges we face with remote research is making it accessible for our users. We recently ran a remote cross-government user research workshop, and Ariana shares our top 10 lessons learned from this.

Assessing the user research behind assisted digital support

rubenhuidobro and Ben Carpenter - Inclusive services lead, 5 May 2016 - Assisted digital, Service Assessment

Ben Carpenter and Ruben P. Huidobro work at GDS. Ruben is a user researcher, helping projects across government to do great user research and meet the Digital Service Standard. Ben looks at the guidance and requirements around assisted digital and digital take up. Ben and …

User research in government

This blog showcases the projects user researchers are working on across government in the UK.

It's what we're learning and thinking about and a place for us to share case studies and project updates.

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Government Service Design Manual: resources for user researchers

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