Breaking user journeys to research webchat
In our recent webchat alpha, we looked at whether there are common webchat needs across government, and what opportunities there might be to meet those needs in a more consistent way.
Case studies
Practice makes perfect: evolving our user research for GOV.UK
The GOV.UK Finding Things team is committed to improving the navigation across GOV.UK. We’ve already created a user-centered single taxonomy and improved our navigation design patterns.
Learning how people tag content
The Finding Things team recently ran a mock tagging workshop. We did this to learn how content designers apply subject tags to content to say what it’s about.
Using Activity Theory to build effective personas
At the end of last year, the Performance Platform team completed a (re)discovery project. We wanted to look at how people use data to improve performance. As part of this project we used Activity Theory to build personas.
Doing discovery close to home
Posted by:
Sarah Herman, Posted on:
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Categories:
Case studies, Service Assessment, Tips and techniques
From February to April, the Standards team at GDS ran a discovery into the service assessment process. The aim was to understand what was working well and what was not working well.
Choosing the best methods to answer user research questions
When they plan user research, most user researchers start with an objective (eg test the usability of a new online transaction), and probably some more specific research questions.
Guest post: Learning about internal users at HS2
Posted by:
Jeremy Foot, Tom Brown and Lior Smith, Posted on:
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Categories:
Case studies, Empathy, Popup research, Tips and techniques
I expect you’ve already heard of High Speed Two (HS2). It will be the UK’s second high speed rail line, running North from London, initially to Birmingham. And the first main line railway to be built in the UK since …
Getting the right supplier: out with specification documents, in with user needs
I’ve been working with GDS for several years now. I’ve researched, negotiated, procured and delivered several services for GDS, including a user research lab, an A/V library pilot and – currently in progress – a user research panel.
The Welsh experience on GOV.UK: a qualitative research study
I can do a lot of things in my life through the medium of Welsh, but dealing with the UK government is not one of them.
How might we improve the voting experience?
Once every 5 years, when general elections come round, we’re given the opportunity to research the experience of voting. Although voting is not something we’re really working on, the recent general elections offered an opportunity impossible for the GDS user research …