The cross-government user research blog is back
The cross-government user research blog is back
We’re relaunching the user research in government blog
What user researchers do when they're not researching
A lot of teams aren't used to having a user researcher embedded full time.
Metrics that matter and user research
When building a digital-by-default service like Carer’s Allowance, we’re continuously designing, testing and releasing changes to the live service to improve it and better meet user needs.
A simple technique for evaluating content
I've been working with our content designers to refine content that explains the Identity Assurance service.
How to be a better user researcher: shadow 2 hours every 6 weeks
User research may be a team sport, but it’s not uncommon to be the only user researcher in your team.
Using prototypes in user research
In this post, I’ll share how we’ve been using and building prototypes in user research to inform the development of digital services.
Including users with low digital skills in user research
The digital inclusion team at GDS recently published the digital inclusion scale.
Changing the game: the participant researcher
Though I'm careful about it, setting the scene has always been something I've found really helpful when doing user research - I ask a participant to imagine they’re in a particular situation and have a particular need.
Have you had your recommended dose of research?
We have a well-loved mantra: research is a team sport. It’s not just about embedding a user researcher in the team to report back on what the user said, it’s about the team participating and collaborating with the researcher.
Reversing a circle of mistrust
I’m working on Apply for Carer’s Allowance, 1 of 25 exemplar services we’re building as part of Digital Transformation.
Tales from a rural user researcher
We had just travelled up a long, deeply potholed dirt track, ominously called ‘unnamed road’ on the GPS and were now looking for ‘Three Chimney farmhouse’.