Contextual research is about watching your users in the environment where they usually use your product. In this blog post, we talk about how we've used contextual observation to iterate and improve GOV.UK Notify.
The smartest labs we’ve seen have their viewing room walls painted dark grey. In choosing wall paints for our own viewing room, we were inspired to do some research. Here’s what we found.
One-way glass is transparent on one side but opaque on the other. It's often used in research labs and allows observers to watch participants without being seen.