How user support ticket analysis shapes what we do on Government as a Platform
Posted by:
Holly Challenger, Daniela Victorino and Amber Westerholm-Smyth, Posted on:
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Categories:
Analysis, Case studies, Research stories
![A photo with a presentation screen showing the phrase 'GaaP components'](https://userresearch.blog.gov.uk/wp-content/uploads/sites/102/2018/10/image5-620x413.jpg)
User support tickets can be a valuable source of information for researchers. Here's how we use them to shape what we do on our Government as a Platform products.