User Researcher on the DEFRA's CAP Delivery Programme, working with farmers on the new system for rural claims & grants. Circa 10 years in UX, mostly focused on commercial sites.
Week-in and week-out user researchers communicate findings to teams and stakeholders. This is our stock-in-trade and we feel confident about it. But managing research over many months, or between teams rarely gets our focus.
A combination of charm, wit and tenacity... just like Jeremy Paxman! Or maybe not. The best way to learn how to facilitate is to watch experienced facilitators work, pick up techniques from them, then practice. There are however several key tips and …