The Service Performance team are working on a tool to give people standardised high-level metrics about all government services in one place. They needed to be able to define user needs for Service Performance throughout the project. Here's what they did.
We're introducing new navigation elements to GOV.UK. This blog posts talks about the user research that helped us develop them.
I’ve been working with GDS for several years now. I’ve researched, negotiated, procured and delivered several services for GDS, including a user research lab, an A/V library pilot and – currently in progress – a user research panel.
Here are some things you should know about doing user research in the discovery phase.
The programme to redesign and rebuild 25 exemplar services is now nearly 2 years old. We have 8 services live and 15 services in different stages of beta.
In the book 'David & Goliath: Underdogs, Misfits and the Art of Battling Giants', Malcolm Gladwell uses the illustration of an Inverted-U curve.
When building a digital-by-default service like Carer’s Allowance, we’re continuously designing, testing and releasing changes to the live service to improve it and better meet user needs.
In this post, I’ll share how we’ve been using and building prototypes in user research to inform the development of digital services.
At a recent all staff meeting, a guest speaker joked that GDS must be keeping the sticky note industry in business. It’s true to say, if you visit GDS, you're sure to see a wall covered with sticky notes somewhere.
User research doesn't have the best reputation for fitting well into agile project teams. Agile requires speed - getting useful insights to an agile team quickly can be difficult to achieve.