Good communication with participants is a foundation of user research. But how can you get meaningful insights when communicating isn't straightforward.
The team behind the Service Manual used collaborative workshops for gathering user inputs and exploratory research to understand the perceived value of the Manual.
In this first of two blog posts, Alison Foley shares the user research approach and various methods her team has used to inform guidance.
Ofsted recently used a prototyping tool in an innovative way to learn how to simplify a complex form. Salma Patel, a senior user researcher at Ofsted, explains how they did it.
Qualitative and quantitative data are often seen as opposite sides of the research coin. In this blog we show how DVSA is leveraging the full value of quantitative and qualitative data for better user outcomes.
In this post, Amy Everett, a senior user researcher from the Home Office policing team, shares how she and her team carried out contextual research to help deliver better digital design systems for fixed penalty notices.
Angela Collins-Rees, senior user researcher at the Government Digital Service, describes how her team has been using user research to improve its user research training.
We recently carried out research among our colleagues to understand how they felt about their day-to-day working experiences. Here's how we did it.
...access other services. Even if we’re not close to ways of doing this, we need to make sure online identity checks are not a barrier to users accessing services. Alternative...
User support tickets can be a valuable source of information for researchers. Here's how we use them to shape what we do on our Government as a Platform products.