It’s good practice to measure the performance of your site, and monitor this over time – often called benchmarking. On GOV.UK, we’ve just completed our fourth wave of benchmarking.
Government services should be usable by as many people as possible, including those who are disabled. It’s our sixth design principle.
In agile, we find that user research works best when we do research in every sprint.
I’m part of the user research team working on Defra’s Rural Payments exemplar, and I’m constantly grappling with where to carry out research with farmers and their agents.
I've been thinking (and doodling).
We had just travelled up a long, deeply potholed dirt track, ominously called ‘unnamed road’ on the GPS and were now looking for ‘Three Chimney farmhouse’.