Advice for better moderated usability testing
In this post Tingting Zhao, lead user researcher at GDS, provides some helpful tips and tricks for conducting better moderated usability tests.
Tips and techniques
Measuring the face-to-face interactions of a service
In this post, Katie John, a senior user researcher at the Government Digital Service, shares how she and her team carried out research on and measured the face-to-face interactions that make up a service.
How to use data in user research when you have no web analytics
When we think about the data we hold on our services, the first thing that comes to mind is often website analytics. But there are other valuable and occasionally overlooked types of data that can be really useful to user researchers.
How to carry out user research with colleagues
Posted by:
Ria Jesrani - User researcher, GDS, Mansoor Mir - Senior user researcher, GDS and Anna Kuforiji - User researcher, GDS, Posted on:
-
Categories:
Analysis, Case studies, Empathy, Research stories, Team sport, Tips and techniques
We recently carried out research among our colleagues to understand how they felt about their day-to-day working experiences. Here's how we did it.
Making research safer for everyone involved
Posted by:
Ria Jesrani - User researcher, GDS, Posted on:
-
Categories:
Empathy, Tips and techniques
User researchers we have a responsibility to consider the safety of participants and of themselves. This blog post looks at some ways in which researchers can do this.
How we ran collaborative user research for a collaborative standard
Posted by:
Steph Marsh - Head of User Research and Analysis, GDS, Posted on:
-
Categories:
Analysis, Case studies, Tips and techniques
We’re doing wide-ranging and collaborative user research to help the Service Standard move from looking at isolated transactions to whole, end-to-end services.
How we refined our approach to card sorting
GOV.UK have been using card sorting to understand the ways people think about content and how it should be organised. In this post they describe how they’ve refined their approach.
It's vital to test on a wide range of devices - here's how we do it
Posted by:
Ned Thistlethwaite - Senior user researcher, GDS, Posted on:
-
Categories:
Research stories, Tips and techniques, User research lab
Carrying out user research on the devices people actually use in real life - such as mobile phones and tablets - will help make the interactions you see in user research as natural as possible. Here's how we approach this.
How we did a large-scale group analysis of user research data
Posted by:
Ciara Green, Posted on:
-
Categories:
Analysis, Case studies, Research stories, Team sport, Tips and techniques
The Government as a Platform team recently carried out research with 150 service teams across government and got a huge amount of data back. Here's how they analysed this.
Understanding the needs of service data users
Posted by:
Tingting Zhao, Chris Thomas and Katie John - Government Digital Service, Posted on:
-
Categories:
Agile, Analysis, Case studies, Team sport, Tips and techniques
The Service Performance team are working on a tool to give people standardised high-level metrics about all government services in one place. They needed to be able to define user needs for Service Performance throughout the project. Here's what they did.