Steph Marsh, the Head of User Research and Analysis at GDS, travelled to Ottawa to visit the Canadian Digital Service. In this post Steph describes how the two organisations are learning from each other.
Steph Marsh - Head of User Research and Analysis, GDS
Steph Marsh is the lead user research for service design and standards at GDS.
Our thinking about services has changed and evolved over the past couple of years, so we’ve been researching how people across government currently define what a service is.
We’re doing wide-ranging and collaborative user research to help the Service Standard move from looking at isolated transactions to whole, end-to-end services.