In our recent webchat alpha we looked at whether there are common webchat needs across government. We also investigated what opportunities there might be to meet those needs in a more consistent way. This involved lots of user research including …
Tips and techniques
Hello, I’m a user researcher on the GOV.UK Notify team. For the past couple of months I have been doing research with developers to see how easy it is to integrate Notify with their services, and streaming the sessions back …
In our recent webchat alpha, we looked at whether there are common webchat needs across government, and what opportunities there might be to meet those needs in a more consistent way.
The GOV.UK Finding Things team is committed to improving the navigation across GOV.UK. We’ve already created a user-centered single taxonomy and improved our navigation design patterns.
This week I visited the Swiss government to talk about how we do user research for GOV.UK. And to explain how we foster a user-centred culture in GDS and across government by getting everyone involved in user research.
The Finding Things team recently ran a mock tagging workshop. We did this to learn how content designers apply subject tags to content to say what it’s about.
At the end of last year, the Performance Platform team completed a (re)discovery project. We wanted to look at how people use data to improve performance. As part of this project we used Activity Theory to build personas.
From February to April, the Standards team at GDS ran a discovery into the service assessment process. The aim was to understand what was working well and what was not working well.
When they plan user research, most user researchers start with an objective (eg test the usability of a new online transaction), and probably some more specific research questions.
I expect you’ve already heard of High Speed Two (HS2). It will be the UK’s second high speed rail line, running North from London, initially to Birmingham. And the first main line railway to be built in the UK since …