Anatomy of a good sticky note
For many of our teams, the 'unit of data' in qualitative user research is the sticky note - or, more precisely, units of information captured onto sticky notes.
How user research feeds into design patterns
We’ve made our design patterns publicly available in the Service Design Manual, where anyone can take GOV.UK elements and combine them to meet common user needs when creating public services.
What you won’t learn from a prototype
I’m working as a user researcher on GOV.UK Verify, the new way for people to prove they are who they say they are when using government services online.
Doing user research on a technology transformation programme
The Cabinet Office Technology Transformation programme was set up in late summer 2013. Our primary mission was to replace the Cabinet Office’s current IT system with modern and flexible technology that’s at least as good as that used by people …
How user researchers can help improve digital take up
The 24th criteria of the Digital by Default Service Standard asks teams to have a plan to achieve high digital take up. This is sometimes known as ‘channel shift’ - trying to move people into the digital channel, then keeping …
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