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Updating the User Researcher role in the Capability Framework

Blocks spelling the word skill. A column chart above the blocks illustrating the growth of skills over time

Updating the User Researcher role in the Capability Framework

Those of you with eagle eyes will have noticed the ’user researcher’ role in the Government Digital and Data Profession Capability Framework, published by the Central Digital and Data Office (CDDO), has recently been updated. This blog post shares some of the background and thinking behind the changes, and highlights some of the things it means for user researchers working in government.

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How to carry out user research with colleagues

Posted by: , and , Posted on: - Categories: Analysis, Case studies, Empathy, Research stories, Team sport, Tips and techniques
People working at a table - all that is visible is their hands and Post-it notes

We recently carried out research among our colleagues to understand how they felt about their day-to-day working experiences. Here's how we did it.

Why user researchers and service designers should be best friends

Posted by: and , Posted on: - Categories: Analysis, Design patterns, Team sport
Two people looking at a board with lots of Post It notes attached. One is pointing to one of the notes

The Government Digital Service has a long history of interaction design and user research working collaboratively. Here's 5 things we do well together to meet user needs and deliver great services.

What we learned doing user research with people who have access needs

Posted by: and , Posted on: - Categories: Accessibility, Case studies, Digital inclusion, Popup research, Research stories
Assistive technology in the user research lab

...is hard We ran some pop-up sessions to provide quick insights to support our case for more in-depth research, following the guidance on conducting pop-up research on GOV.UK. We went...

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User research in government

This blog showcases the projects user researchers are working on across government in the UK.

It's what we're learning and thinking about and a place for us to share case studies and project updates.

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Government Service Design Manual: resources for user researchers

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