Carrying out user research on the devices people actually use in real life - such as mobile phones and tablets - will help make the interactions you see in user research as natural as possible. Here's how we approach this.
We’re re-opening our search for a Head of User Research at GDS. This is a fantastic opportunity to build the government’s user research capability, and help make government services work well for all the people who need and use them.
This week I visited the Swiss government to talk about how we do user research for GOV.UK. And to explain how we foster a user-centred culture in GDS and across government by getting everyone involved in user research.
The Finding Things team recently ran a mock tagging workshop. We did this to learn how content designers apply subject tags to content to say what it’s about.
A few months ago, we wrote about the user research panel we’re building for GOV.UK. Since then, a lot of work has been done: we built the panel, the alpha service assessment has been passed, and we’re now going into private …
At the end of last year, the Performance Platform team completed a (re)discovery project. We wanted to look at how people use data to improve performance. As part of this project we used Activity Theory to build personas.
This is a fantastic opportunity to build the government’s user research capability, and help make government services work well for all the people who need and use them.
From February to April, the Standards team at GDS ran a discovery into the service assessment process. The aim was to understand what was working well and what was not working well.
The topic for our cross government meetup in June was Good Discovery. We had a great turn out and 5 fantastic talks.
When they plan user research, most user researchers start with an objective (eg test the usability of a new online transaction), and probably some more specific research questions.
We’ve been working on a project to build a user research panel for the GOV.UK user research team.