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User research and performance analysts working together for better outcomes

The authors standing in front of a large television screen.

Qualitative and quantitative data are often seen as opposite sides of the research coin. In this blog we show how DVSA is leveraging the full value of quantitative and qualitative data for better user outcomes.

How to carry out user research with colleagues

People working at a table - all that is visible is their hands and Post-it notes

We recently carried out research among our colleagues to understand how they felt about their day-to-day working experiences. Here's how we did it.

Why user researchers and service designers should be best friends

Two people looking at a board with lots of Post It notes attached. One is pointing to one of the notes

The Government Digital Service has a long history of interaction design and user research working collaboratively. Here's 5 things we do well together to meet user needs and deliver great services.

Learning about identity checking across government

A mobile phone using the 'Apply online for student finance' service

Last month, 18 government organisations came together to talk about user needs around identity checking. Learn more about what was discussed, the shared challenges we discovered and how they're being tackled.