Contextual research is about watching your users in the environment where they usually use your product. In this blog post, we talk about how we've used contextual observation to iterate and improve GOV.UK Notify.
An important part of my job is supporting user researchers across government. This year GDS will be introducing: new guidance and resources, a new job family and an improved assurance process.
We wanted to understand what international users thought about GOV.UK. This is how we carried out user research with this group.
Recently, we blogged about our research on how users feel about webchat, and the way we used roleplay to test human interactions in a webchat. Our third piece of research took us out of the lab.
In our recent webchat alpha we looked at whether there are common webchat needs across government. We also investigated what opportunities there might be to meet those needs in a more consistent way. This involved lots of user research including …
Hello, I’m a user researcher on the GOV.UK Notify team. For the past couple of months I have been doing research with developers to see how easy it is to integrate Notify with their services, and streaming the sessions back …
In our recent webchat alpha, we looked at whether there are common webchat needs across government, and what opportunities there might be to meet those needs in a more consistent way.
The GOV.UK Finding Things team is committed to improving the navigation across GOV.UK. We’ve already created a user-centered single taxonomy and improved our navigation design patterns.
We’re re-opening our search for a Head of User Research at GDS. This is a fantastic opportunity to build the government’s user research capability, and help make government services work well for all the people who need and use them.
This week I visited the Swiss government to talk about how we do user research for GOV.UK. And to explain how we foster a user-centred culture in GDS and across government by getting everyone involved in user research.
The Finding Things team recently ran a mock tagging workshop. We did this to learn how content designers apply subject tags to content to say what it’s about.