How doing ethnographic research with farmers and advisers helped to build trust and reframe a policy challenge.
The Government Digital Service has a long history of interaction design and user research working collaboratively. Here's 5 things we do well together to meet user needs and deliver great services.
Last month, 18 government organisations came together to talk about user needs around identity checking. Learn more about what was discussed, the shared challenges we discovered and how they're being tackled.
User researchers we have a responsibility to consider the safety of participants and of themselves. This blog post looks at some ways in which researchers can do this.
User support tickets can be a valuable source of information for researchers. Here's how we use them to shape what we do on our Government as a Platform products.
We’re hiring 2 new Heads of User Research and Analysis - one for GDS and one for government. Find out why we're bringing the disciplines together as one super-community and how to apply.
The challenges and discoveries user researchers Katie John and Leon Hubert experienced when recruiting people with disabilities for their latest work.
Our thinking about services has changed and evolved over the past couple of years, so we’ve been researching how people across government currently define what a service is.
Contextual research is about watching your users in the environment where they usually use your product. In this blog post, we talk about how we've used contextual observation to iterate and improve GOV.UK Notify.
We’ve worked with colleagues across government to create a set civil servant profiles. In this post we explain how we created the profiles and how they can help you provide better services within your organisation.
Listening to the language people use in an organisation is an important way to understand the organisation's culture. In this post we consider the difference between thinking and talking about IT systems, and thinking and talking about government services.