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Why user researchers and service designers should be best friends

Two people looking at a board with lots of Post It notes attached. One is pointing to one of the notes

The Government Digital Service has a long history of interaction design and user research working collaboratively. Here's 5 things we do well together to meet user needs and deliver great services.

Learning about identity checking across government

A mobile phone using the 'Apply online for student finance' service

Last month, 18 government organisations came together to talk about user needs around identity checking. Learn more about what was discussed, the shared challenges we discovered and how they're being tackled.

How cross-government user profiles of civil servants can help you

Photo of printed copies of the civil servant profiles

We’ve worked with colleagues across government to create a set civil servant profiles. In this post we explain how we created the profiles and how they can help you provide better services within your organisation.