How to make a research wall when you don't have a wall
I love walls. I love them so much I once gave a talk about them, using a wall. And I know you love them too.
What does this mean? Tips for testing your words.
If I had to guess, I'd say that for government services, 60% of our user research and design effort is about the words we use.
Real User Story Slam: helping people learn more about our users
Once a month at GDS we hold a 'Real User Story Slam'. At the story slam, people from across GDS gather to hear stories about what we’ve learned in user research.
Researching and mapping your users' current experience
We love a good experience map. When we're doing Discovery for new services, they're a great way to communicate what we learn about our users' current experience.
Tips for presenting user research at show and tell
Posted by:
John Waterworth, Posted on:
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Categories:
Research stories, Team sport, Tips and techniques
In agile, we find that user research works best when we do research in every sprint.
We need to talk about user needs
'Start with user needs' is the first of our design principles and it's the first thing we ask teams to demonstrate to meet the Digital by Default Service Assessment. Even Members of Parliament (video) talk about user needs these days.
Doing user research in the discovery phase
Here are some things you should know about doing user research in the discovery phase.
So, you’re going to be a user researcher: top tips to get you going
More and more teams across government are putting user needs first and the demand for user researchers is high.
The right place to do rural research
I’m part of the user research team working on Defra’s Rural Payments exemplar, and I’m constantly grappling with where to carry out research with farmers and their agents.
How to get the best out of research agencies
Posted by:
Nick Breeze - Lead User Researcher for Goverment as a Platform, Government Digital Service, Posted on:
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Categories:
Digital inclusion, Tips and techniques
I’m working as a user researcher in the Digital Inclusion team at GDS. Over the past few months, a key part of my work has involved sizing and identifying the characteristics of digitally-excluded service users, and understanding their support needs.
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