How we recruited people with low/no digital skills on Carer's Allowance
On the Carer’s Allowance exemplar, we wanted to make sure that our service worked for as many people as possible, so we recruited a wide range of users.
Why white is not a lab's best friend
When we built our user research lab, we avoided putting white work surfaces in the research space as much as possible. This is because white surfaces glare.
User research for government services: 8 strategies that worked for us
The programme to redesign and rebuild 25 exemplar services is now nearly 2 years old. We have 8 services live and 15 services in different stages of beta.
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