Fillet your findings
In The Old Man and the Sea, Ernest Hemingway tells this story. One day, Santiago goes out to sea, much further than other fisherman go. He engages in a herculean struggle to catch an enormous marlin. He thrashes all day …
Research with visually impaired users
Posted by:
Ed Horsford, Posted on:
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Categories:
Accessibility, Digital inclusion, Empathy, Ethos, Research stories, Tips and techniques, User research lab
Government services should be usable by as many people as possible, including those who are disabled. It’s our sixth design principle.
Understanding the problem is key to fixing it
At the end I last year I told you about the discovery I've been doing with user researchers at GDS, and with the teams they work in. During my discovery, I repeatedly encountered examples where user research uncovered significant problems …
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