I expect you’ve already heard of High Speed Two (HS2). It will be the UK’s second high speed rail line, running North from London, initially to Birmingham. And the first main line railway to be built in the UK since …
Week-in and week-out user researchers communicate findings to teams and stakeholders. This is our stock-in-trade and we feel confident about it. But managing research over many months, or between teams rarely gets our focus.
Ben Carpenter and Ruben P. Huidobro work at GDS. Ruben is a user researcher, helping projects across government to do great user research and meet the Digital Service Standard. Ben looks at the guidance and requirements around assisted digital and digital take up. Ben and …
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