Using unmoderated research with eye-tracking
Earlier this year we released the ‘Services and information’ page, a new way to access all services and information published by an organisation on GOV.UK.
Case studies
Doing user research on a technology transformation programme
The Cabinet Office Technology Transformation programme was set up in late summer 2013. Our primary mission was to replace the Cabinet Office’s current IT system with modern and flexible technology that’s at least as good as that used by people …
Learning to ask the right questions
Here’s an example of a change we’ve made to the Carer’s Allowance service to help to make it clearer, faster, and simpler for users.
6 case studies: using research and data to improve a live service
Data shows us what’s happening in a live service. By using data, we design user research that helps us understand why it’s happening.
Reversing a circle of mistrust
I’m working on Apply for Carer’s Allowance, 1 of 25 exemplar services we’re building as part of Digital Transformation.