Using prototypes in user research
In this post, I’ll share how we’ve been using and building prototypes in user research to inform the development of digital services.
Including users with low digital skills in user research
The digital inclusion team at GDS recently published the digital inclusion scale.
Changing the game: the participant researcher
Though I'm careful about it, setting the scene has always been something I've found really helpful when doing user research - I ask a participant to imagine they’re in a particular situation and have a particular need.
Have you had your recommended dose of research?
We have a well-loved mantra: research is a team sport. It’s not just about embedding a user researcher in the team to report back on what the user said, it’s about the team participating and collaborating with the researcher.
Reversing a circle of mistrust
I’m working on Apply for Carer’s Allowance, 1 of 25 exemplar services we’re building as part of Digital Transformation.
Tales from a rural user researcher
We had just travelled up a long, deeply potholed dirt track, ominously called ‘unnamed road’ on the GPS and were now looking for ‘Three Chimney farmhouse’.
Desk chair and eye tracker combinations: valid concern or wild goose chase?
We originally published this blog post about 4 months ago on a makeshift Tumblr, which we used to journal the building of our lab.
From chickens to pigs
Have you heard the story about the chicken and the pig? The chicken is having a meal in a restaurant with her friend, the pig. "We can cook better food than this," she says, "we should open our own restaurant." …
What the user research team’s been doing this week
It's been another busy week of user research. Here are some of the highlights.
What makes a good user research facilitator?
A combination of charm, wit and tenacity... just like Jeremy Paxman! Or maybe not. The best way to learn how to facilitate is to watch experienced facilitators work, pick up techniques from them, then practice. There are however several key tips and …