Carrying out user research on the devices people actually use in real life - such as mobile phones and tablets - will help make the interactions you see in user research as natural as possible. Here's how we approach this.
Have you heard the story about the chicken and the pig? The chicken is having a meal in a restaurant with her friend, the pig. "We can cook better food than this," she says, "we should open our own restaurant." …
It's been another busy week of user research. Here are some of the highlights.
A combination of charm, wit and tenacity... just like Jeremy Paxman! Or maybe not. The best way to learn how to facilitate is to watch experienced facilitators work, pick up techniques from them, then practice. There are however several key tips and …
We thought you might find it interesting to see some of the work that user researchers at GDS get up to each week. Here's a small sample of things we've done this week.
The amazing new GDS research studio at Aviation House has both Windows and Mac computers, allowing our research participants to choose the system they're most familiar with.
Berlin. On the weekend of 7 June 2014, I was one of 500+ user experience types participating in UX Camp Europe 2014. The event is a bit different, with a real sense of Europe-wide community.
Our user researchers work with project teams throughout a service lifecycle. They’re not just testing usability, they’re researching with users and feeding insights back to the team all the time.
From April 2013, all new or redesigned digital services must meet the Digital by Default Service Standard. Understanding and responding to user needs is at the heart of the standard so, when your team comes up for assessment, it’s important that …
This is the viewing room in our new user research lab, filled to the brim with people from across a project team - developers, designers and service managers. In short, everyone involved in making a service for government.
At a recent all staff meeting, a guest speaker joked that GDS must be keeping the sticky note industry in business. It’s true to say, if you visit GDS, you're sure to see a wall covered with sticky notes somewhere.