When building a digital-by-default service like Carer’s Allowance, we’re continuously designing, testing and releasing changes to the live service to improve it and better meet user needs.
I've been working with our content designers to refine content that explains the Identity Assurance service.
User research may be a team sport, but it’s not uncommon to be the only user researcher in your team.
In this post, I’ll share how we’ve been using and building prototypes in user research to inform the development of digital services.
The digital inclusion team at GDS recently published the digital inclusion scale.
Though I'm careful about it, setting the scene has always been something I've found really helpful when doing user research - I ask a participant to imagine they’re in a particular situation and have a particular need.
We have a well-loved mantra: research is a team sport. It’s not just about embedding a user researcher in the team to report back on what the user said, it’s about the team participating and collaborating with the researcher.
I’m working on Apply for Carer’s Allowance, 1 of 25 exemplar services we’re building as part of Digital Transformation.
We had just travelled up a long, deeply potholed dirt track, ominously called ‘unnamed road’ on the GPS and were now looking for ‘Three Chimney farmhouse’.
We originally published this blog post about 4 months ago on a makeshift Tumblr, which we used to journal the building of our lab.