What's next for user research at GDS
Hello, I’m Tara, and I’m the interim Lead for the GDS User Research Community. I work alongside John Waterworth, who leads the Cross-Government User Research Community.
Don't jump: My tips for interpreting user research
To get my confession out of the way up front - I’m not a user researcher. I’m a content designer who’s had the benefit of working with world-class user researchers. I’ve learnt a lot from my time in user research …
Getting your whole team involved in Discovery
Discovery research as a team sport In the service manual team, our mission is to provide ‘better guidance for teams creating government services’.
Making user research A/V content useful: what we've learned and where to next
We produce a lot of video At GDS, we produce at least 200 hours of user research video per month. If participants give their permission, we record their user research sessions in our GDS user research lab, in external labs …
The Welsh experience on GOV.UK: a qualitative research study
I can do a lot of things in my life through the medium of Welsh, but dealing with the UK government is not one of them.
How might we improve the voting experience?
Once every 5 years, when general elections come round, we’re given the opportunity to research the experience of voting. Although voting is not something we’re really working on, the recent general elections offered an opportunity impossible for the GDS user research …
Labs are about people, not technology
If you're thinking about building a user research lab, here are some important things you should think about and do. And it's not about tech.
No more accordions: how to choose a form structure
We recently published a new guide on form structure, our term for choosing how to group questions in a form. Tim Paul announced it in his post One thing per page. It’s part of our advice on design patterns in …
If you supply user research capabilities, we'd like to talk to you
I’m Katie and I work on the Digital Marketplace team. We help make buying and supplying to government simpler, clearer and faster.
Improving internal services and tools to help make the end users experience better
User researchers from across government met yesterday to share stories and experiences about user research they’ve done in improving the tools we use within government to deliver services.
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