At HMRC, we hold an annual learning and development event - ResCon - to discuss trending user research topics and learn new skills. At our last event, experts in body language, persuasion, negotiation and marketing advised us on effective communication, a vital skill for all researchers.
A few months ago, we wrote about the user research panel we’re building for GOV.UK. Since then, a lot of work has been done: we built the panel, the alpha service assessment has been passed, and we’re now going into private …
At the end of last year, the Performance Platform team completed a (re)discovery project. We wanted to look at how people use data to improve performance. As part of this project we used Activity Theory to build personas.
This is a fantastic opportunity to build the government’s user research capability, and help make government services work well for all the people who need and use them.
From February to April, the Standards team at GDS ran a discovery into the service assessment process. The aim was to understand what was working well and what was not working well.
The topic for our cross government meetup in June was Good Discovery. We had a great turn out and 5 fantastic talks.
When they plan user research, most user researchers start with an objective (eg test the usability of a new online transaction), and probably some more specific research questions.
We’ve been working on a project to build a user research panel for the GOV.UK user research team.
I expect you’ve already heard of High Speed Two (HS2). It will be the UK’s second high speed rail line, running North from London, initially to Birmingham. And the first main line railway to be built in the UK since …
Week-in and week-out user researchers communicate findings to teams and stakeholders. This is our stock-in-trade and we feel confident about it. But managing research over many months, or between teams rarely gets our focus.
Ben Carpenter and Ruben P. Huidobro work at GDS. Ruben is a user researcher, helping projects across government to do great user research and meet the Digital Service Standard. Ben looks at the guidance and requirements around assisted digital and digital take up. Ben and …