Chris shares lessons for ensuring ReOps functions meet researchers’ needs, measure their impact, and focus on the right things, learned from creating one at the Government Digital Service
Our user researchers work with project teams throughout a service lifecycle. They’re not just testing usability, they’re researching with users and feeding insights back to the team all the time.
From April 2013, all new or redesigned digital services must meet the Digital by Default Service Standard. Understanding and responding to user needs is at the heart of the standard so, when your team comes up for assessment, it’s important that …
This is the viewing room in our new user research lab, filled to the brim with people from across a project team - developers, designers and service managers. In short, everyone involved in making a service for government.
At a recent all staff meeting, a guest speaker joked that GDS must be keeping the sticky note industry in business. It’s true to say, if you visit GDS, you're sure to see a wall covered with sticky notes somewhere.
At least a dozen times a week I find myself saying to someone: We call it user research not user testing. We test our design, our words and our ideas. We don’t test our users. It’s a little thing, some …
User research doesn't have the best reputation for fitting well into agile project teams. Agile requires speed - getting useful insights to an agile team quickly can be difficult to achieve.
Our first blog post will be published on Thurs 29 May 2014. All being in order, it will be called '5 ways to help user research work well in agile projects' by Leisa Reichelt. Keep in touch. Sign up to email updates …
The smartest labs we’ve seen have their viewing room walls painted dark grey. In choosing wall paints for our own viewing room, we were inspired to do some research. Here’s what we found.
One-way glass is transparent on one side but opaque on the other. It's often used in research labs and allows observers to watch participants without being seen.